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Knowledge base
My website account
Logging in, activation, cancellation etc
8
How do I login to my website?
I've forgotten my password and/or my username, what can I do?
Why is my website 'down' or not appearing anymore
How do I activate my website?
How can I add a Favicon (Icon image which shows in the browser) to my website?
View all 8
Billing, payment & activations
Billing, payment & activation queries
5
How do I change my billing details or credit card on file?
When will you charge my credit card each month?
Can I pay by direct deposit or direct debit from my bank account?
Can I pay 12 months in advance?
Can I have an extension for payment?
Domain Names
Domain Names
7
How do I register a domain name?
How do I renew my domain name?
How much is a domain name to register?
My domain name has expired, what do I do?
Do I need an abn to register a domain name?
View all 7
Creating a website
Creating and maintaining your website
6
How do I create a pop up (drop down) sub menu
How can I create a link that opens up a pdf, word, excel or other document?
Why is my website or page taking so long to load and display?
How do I crop and resize my product and website images?
What is the difference between the site sidebar and the page sidebar?
View all 6
Email
Setting up and troubleshooting email accounts
3
How do I setup an email account?
How do I setup email on my iPhone or Ipad
Reducing spam
Store setup
E-commerce Webstore
4
How do I make Direct Deposit an payment option in my store?
How can I accept credit card payments online in my online shop?
I need to add a delivery charge to an order. How can I do this after paypal has already taken out the initial charge?
How do I view and manage abandoned carts?
Search Engine Optimisation (SEO)
Search Engine Optimisation (SEO)
2
How can I get my website onto Google and other search engines?
Adding a meta tag to the <head> section of your webste
Design Services
Website design & graphic design
2
Can you design a website for me?
I need a logo to go with my new website design - can you help?
