Credit cards are charged on the 1st of each month. Should this payment fail, your card will be charged again on the 4th, 9th, 15th and 22nd. Please find below further details regarding our billing timeline
1st of the month The billing system attempts to bill the account for that months fee. If successful, the account is paid through to the end of the month. If the charge is unsuccessful, you will receive a notification alerting you of the failed billing attempt. You will be prompted to update your credit card via the website admin. Once your information is updated, the system will immediately attempt to charge your credit card again. The account is left active and enabled
4th of the month The billing system retries the card on file for your account. If the charge fails, you will receive a notification. The account is left active and enabled
9th of the month The billing system retries the card on file for your account. If the charge fails, you will receive a notification and the account will be disabled. A disabled account means that the website stops functioning, however any linked email accounts will continue to function
15th of the month The billing system retries the card on file for your account. If the charge is successful, the account is enabled. If the charge is unsuccessful, your site will remain disabled
22nd of the month The billing system makes one final attempt to charge the card on file for your account. If the charge is successful, the account is re-enabled. If the charge fails, you will be notified, and your website will be cancelled. Cancelled means that the website and any linked email accounts will cease functioning completely. Should you then wish to re-activate your site, you will need to contact us for manual re-activation and make a manual payment